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1. Where can I get help with the new taxpayper portal?
2. Is York County Hiring?
3. Where can I view our Board of Supervisors and Planning Commission Meetings?
4. Where can I read Citizen News online?
5. Who is responsible for maintaining the roads in York County?
6. What do the county's key officials earn as of July 1, 2023?
7. Where can I find information about Zoning and Code Enforcement?
8. Where can I find updates on the construction of the new Law Enforcement Building?
9. How can I find out about the planned and proposed development in the County?
10. What were York County's real estate tax rates over the past 20 years?
11. I am a new resident. Is there any beneficial information posted online to help me transition?
12. Is there a place where we can view the Board's correspondence?
13. How can I contact the Virginia Department of Transportation (VDOT)?
14. What do I do if I find a dead animal?
15. Thinking about renting out your house, an accessory structure, or one or more rooms in your house on a short-term basis (i.e., fewer than 90 days), here are some things you need to know:
16. Where can I view Presentations to the Board?
17. Does the County and School Division share any services/offices?
18. Do I need a permit to host a yard sale?

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1. Where can I purchase a dog license?
2. Are cats required to be licensed?
3. What if I or someone I know are missing a pet?
4. Does Animal Control take care of spiders, mice, lizards, or flying and buzzing insect pests?
5. What do I do if I find a dead animal?
6. What do I do if I am bitten by an animal?
7. What do I do it my pet bites someone?
8. What is rabies?
9. Can humans have rabies?
10. What can I do to help control rabies?
11. Who is responsible for enforcing wildlife related laws?
12. What if I experience nuisance wildlife at my home or in my area?
13. Is caring for injured or orphaned wildlife a good idea?

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1. How do I access the County Code?
2. What is the best way to contact my Board of Supervisors representative?
3. Can I speak at any Board of Supervisors meeting?
4. Where are the approved Board of Supervisors' meeting minutes?
5. Where are the archived agendas from previous Board of Supervisors meetings?
6. Why does the Board of Supervisors have closed meetings?
7. What is the Citizens' Comment Period?
8. What is a Public Hearing?
9. What are adjourned meetings?
10. What is an ordinance?
11. What is a resolution?
12. What is a proclamation?

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1. What are the hours of operation for the Building Safety Office?
2. What is a building permit?
3. When is a building permit required?
4. Who reviews building plans?
5. Do I need a permit for ordinary repairs?
6. What are some of the significant changes in the 2018 code cycle?

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1. What are the qualifications for Head Start?
2. Where are the programs located?
3. How do I get more information about these programs?
4. How often do the classes meet?
5. Will my child receive transportation to and from school?
6. If I am a YCSD employee, but not a York County resident, is my child eligible for Head Start?
7. Is there a preschool curriculum?
8. How are the children monitored for progress?

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1. Thinking about renting out your house, an accessory structure, or one or more rooms in your house on a short-term basis (i.e., fewer than 90 days), here are some things you need to know:
2. Do I qualify for the Tax Relief for the Elderly and Disabled Program?
3. How do I apply for a business license?
4. Do I qualify for tax exemption under the Military Spouses Residency Relief Act?
5. Why did my vehicle value increase for 2022?
6. How do I submit an amended state income tax return?

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1. What cases does the Commonwealth's Attorney's Office prosecute?
2. How do I find out information about a case?
3. Can I drop charges?
4. What should I do if I receive a subpoena for court and I have a conflict with the court date?
5. What should I know before I testify?
6. What is a preliminary hearing?
7. Can children be subpoenaed to testify in court?
8. I can't identify the defendant. Why did I receive a subpoena?
9. What should I do if the defendant's attorney contacts me?
10. What happens if someone threatens me to drop the charges or not testify?

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1. How do I request a presentation by a deputy?
2. How do I volunteer for our local D.A.R.E. program?
3. Does the York County D.A.R.E. program conduct any fundraisers in which I can participate in?
4. My child has lost or damaged their D.A.R.E. shirt. What can I do?
5. How do I make sure my donation to D.A.R.E. goes directly to our local program?

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1. What are the fees associated with appeals/ modifications, site plans, subdivisions, and signs for York County?
2. Is my property subdividable?
3. What are landscaping credits?
4. What are the most common zoning violations?
5. What is the time frame for reviewing a commercial site plan?
6. If I want to open a new business in a building where an existing or previous business was located, what do I need to do in order to meet the zoning requirements?

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1. Do you maintain a Bidders List?
2. How do I find out about bid opportunities?
3. What are the differences between "Request For Quotes" (RFQ), "Invitation For Bids" (IFB), and "Request For Proposals" (RFP)?
4. How does the County evaluate proposals, or Request for Proposals (RFP)?
5. How are purchases made for smaller transactions (less than $25,000)
6. Does the County have a SWAM program?

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1. What is Emergency Medical Services (EMS) transport cost recovery?
2. What is compassionate billing?
3. What are the guiding principles of the York County EMS Transport Cost Recovery Program?
4. Who do I call if I have a question regarding billing or insurance coverage?
5. What are the schedule of service fees?
6. Who can I contact for additional information about the fees or the York County EMS transport cost recovery program?
7. Can I be denied Emergency Medical Services because of a lack of insurance or an inability to pay?

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1. Where is my neighborhood fire station?
2. Is York County a paid or volunteer fire and rescue department?
3. Why does a fire engine come to my house when I call for an ambulance?
4. Do I need a burn permit and how do I get one?
5. How and where can I get a fire extinguisher refilled (recharged)?
6. My insurance company is requesting information such as, the distance from my house to the closest fire station and if it is staffed 24-hours a day, 7-days a week?
7. Does York County offer fire extinguisher training courses?
8. Where can I purchase a fire extinguisher and what type should I purchase?
9. How can I arrange for the Fire and Life Safety Educator to come to my school?

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1. Are personal fireworks legal in York County?
2. Can I conduct open burning in my yard, including leaves?
3. Where can I find information about volunteer opportunities with the Department?
4. Where can I have my child safety seat (car seat) installed or checked?
5. Where can I purchase a dog license?
6. How can I get my blood pressure checked?
7. Where can I get information about the York County Community Emergency Response Team (CERT) training program?
8. How do I dispose of household chemicals?

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1. We have not received our check yet, it may be lost in the mail. Can you check to see if our check has been cashed yet?
2. Can my check payment be deposited directly to my bank account, rather than having a check mailed?
3. Our invoice has not been paid yet, do you know when it will be paid?
4. I received a check from York County, how can I know what it is for?
5. I received a 1099 statement from the County, in the mail. What is it, and what am I supposed to do with it?

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1. Does the Office of Grants Administration award any grants?
2. Where does the Federal and State money come from?
3. What departments in the County receive Federal and State funds?
4. Where do I find more information on how my Federal tax dollars are spent?

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1. When are W2 tax forms issued to employees?
2. How do I request a replacement from W2?
3. I terminated employment with York County and have a question related to my final pay check, who do I need to contact?
4. I terminated employment with York County and have changed my mailing address. I want to be certain that I receive my W2 form for the calendar year. Which office do I need to notify of this change?

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1. How do I file a claim?
2. What happens after a claim is filed?
3. What do I do if I'm injured on the job and need to file a workers compensation claim?
4. How long does it take for the insurance carrier to contact me regarding my claim?

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1. How do I request an Incident Report?
2. What is EMS Transport Cost Recovery?
3. Where is my neighborhood fire station?
4. More FAQ's

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1. Who are the County's FOIA Officers?
2. What is the Freedom of Information Act?
3. What is a public record?
4. What types of records does York County have?
5. Are any records exempt from release to the public?
6. What kind of response may I get from the County?
7. Is FOIA free or are there costs associated with requests?

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1. How can I get a criminal warrant against someone?
2. Do I have the right to appeal the Judge's decision?
3. What are the hours of the Courthouse?
4. How do I find out points about my driving record?
5. How do I reschedule my Court appearance date?
6. How are records checks conducted?
7. What items are prohibited in the Courthouse?
8. How do I sue someone in Small Claims Court or Civil Court?
9. Can I pay my ticket and avoid a court appearance?
10. Is there a dress code for Court appearances?

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1. How can I find out if my house is in a flood zone?
2. What do the FEMA Flood Zone Designations, like AE and X500, mean?
3. I need to get a building permit, and they told me I needed a plat of my property. Do you have one?
4. Can I get printed maps? Is there a charge?
5. I need a map that shows all of the streets in the County - do you have one?
6. I am looking for old aerial photos of the County - who has them?
7. How often is the Property Information System (online mapping) updated?
8. I am looking for old maps of the County - do you have any?
9. How can I access recorded subdivision plats on the Property Information System?
10. I think my house is above the flood plain and should not require flood insurance, what can I do?

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1. What is the Housing Choice Voucher Program?
2. How can I apply for the Housing Choice Voucher Program/Section 8?
3. How will I know if my name comes to the top of the waiting list for a Voucher?
4. What if i already have a Voucher and I want to move to York County?
5. Who do I contact if I need housing assistance?

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1. How and when can I update my application?
2. What if I am not ready to fill out the application at this time?
3. Can I submit a paper application or resume?
4. I missed the deadline, can I still apply?
5. Can I apply for more than 1 job at a time?
6. Where can I find information about employment with York County Schools?
7. How do I print my application?
8. What if I want to submit a resume?
9. How do I save my application?
10. Will I automatically be considered for other positions if I previously submitted an application?
11. Who will see my application when I apply online?

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1. Where can a petitioner file a Family Abuse Protective Order (PO)?
2. What information should the petitioner bring with them to file the Protective Order?
3. How do I contact the Court for more information?
4. How do I file a Protective Order against someone that is not a family member or whom I do not live with?

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1. What program does Juvenile Services offer?
2. As a parent, can I refer my child to one of the Juvenile Services programs?
3. How are youth referred to Juvenile Service's Programs?
4. What localities does Juvenile Services serve?
5. What age group does Juvenile Services serve?

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1. How do I get a York County Public Library card?
2. How do I check my account and renew items from home?
3. Do you have a notary available?
4. How do I reserve the meeting room?
5. Can I access the internet / Wi-Fi from the library?
6. How can I apply for a job with the York County Public Library?
7. How do I renew my library card?
8. What days are York County Public Libraries closed?
9. Can I use the Williamsburg Regional Library?
10. Can I print a document at the library?
11. What should I do if the DVD, CD or audiobook that I checked out skips or is damaged?
12. Does the library have a copy machine?
13. How many items can I check out?
14. Do you have income tax forms?
15. Does the library proctor tests?
16. Does the library send or receive faxes for patrons?
17. Do you have books for sale?

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1. When is the last day I can pick up items from the Grafton Annex?
2. When will the Yorktown Library reopen?
3. Why is the Library closing the Grafton Annex before work is completed at the Yorktown Library?
4. What will happen to the memorial bricks?
5. Where is the Grafton Annex?
6. What services will be available at the Grafton Annex?

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1. Where is the Parks and Recreation office located?
2. Are dogs allowed at the McReynolds Athletic Complex (MAC)?
3. How long is the bike trail at New Quarter Park?
4. How do I get information on upcoming events in Yorktown?
5. Where does the name New Quarter come from?
6. I'm interested in reserving a field at the McReynolds Athletic Complex (MAC). Who do I contact?
7. How do I rent the community building at Charles Brown Park?

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1. What ages are eligible to play in the County's soccer program?
2. Where and when is the skating program?
3. My child plays Little League at the Athletic Complex. If inclement weather is threatening, how do I find out the status of the game?
4. Do you have to be a resident of York County to register for leisure classes?
5. Do you have to be a York County resident to participate in our summer sports camps?
6. What fields will be used for the County's soccer program?
7. What equipment is needed for soccer?
8. What ages are eligible to play youth basketball?
9. What days of the week do youth basketball leagues play?
10. What gyms will be used for the youth basketball program?

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1. Thinking about renting out your house, an accessory structure, or one or more rooms in your house on a short-term basis (i.e., fewer than 90 days), here are some things you need to know:
2. I want to get involved with the Comprehensive Plan process. How do I do that?
3. Where is the Planning Division office located?
4. What is the population of York County?
5. What is the Planning Commission?
6. What can I do with my land?
7. What is the Comprehensive Plan?
8. Can I have a garage apartment or accessory dwelling unit on my property?
9. Can I operate a business in my home?
10. Where can I find out about applications coming before the Planning Commission?
11. On what does the Planning Commission base its recommendation?
12. When and where does the Planning Commission meet?
13. How can I make my opinions known to the Planning Commission?
14. Does the Planning Commission accept petitions?

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1. Do I need a permit to host a yard sale?
2. Do I need a building permit? How do I get one?
3. Where can I access records of a deed, wedding certificate or birth certificate?
4. Who is in charge of road maintenance?
5. Who do I contact about holding an event at The Freight Shed?
6. Where can I find out about my personal property taxes or have my question answered?
7. How can I schedule a bulk waste pick-up for large household items?
8. How much does it cost to visit Yorktown? What are the hours?
9. Where can I get more information about Zoning Codes? Who do I call if I think something needs to be inspected?
10. I have a question about a Court appearance. Who do I contact?

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1. I just moved to York County. How do I start trash collection service or other York County Services?
2. How do I schedule a bulk trash collection?
3. What are the hours of operations for Waste Management?
4. Why didn't my trash get collected?
5. My trash container is missing or damaged. What should I do?
6. How do I dispose of my trash when not collected?
7. How does my trash get collected on a holiday?
8. May I put yard debris in my trash container?
9. Can I put my tires out at the curb for pickup?
10. If I am a contractor bringing waste or yard debris from my residence, do I have to pay?
11. There is water backing up into my shower/toilets/sinks. Is there a sewer backup issue?
12. My home is not connected to the County’s sanitary sewer system, and I have a septic tank. How often should it be inspected?
13. How does stormwater get treated?
14. Who do I call if there is stormwater rising from the stormwater drain?
15. What do I do if my ditches are flooding? Who do I call about a drainage problem?
16. What can I do to reduce flooding?
17. How do I find out what flood zone my property is in?
18. What is an Illicit Discharge, and how do I report it?
19. Who do I call about snow removal? Who do I call to report a pothole/road issue?
20. Where can I get a building permit/building permit inspection?
21. How can I provide feedback on customer service?
22. How can I help reduce pollution?
23. What is TMDL?
24. Who do I call for billing?
25. My water was turned off for non-payment of a York County utility bill. Who do I call?

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1. What do I do if my ditches are flooding? Who do I call about a drainage problem?
2. My home is not connected to the County’s sanitary sewer system, and I have a septic tank. How often should it be inspected?
3. How do I find out what flood zone my property is in?
4. What can I do to reduce flooding?
5. How does stormwater get treated?
6. What is an Illicit Discharge?
7. How can I help reduce pollution?
8. What is TMDL?

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1. What type of information is available to examine on my property in the Real Estate Assessment Office?
2. Where can I view my previous assessment?
3. York County assessments are at what percentage of market value?
4. For this address, who is the owner, when did it sell, and how much did it sell for?

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1. Do I have to register my drone?
2. Do I have to be a licensed drone pilot to fly my drone?
3. How high and far can I fly my drone?
4. Can I fly my drone at a York County School or over a school sporting event?
5. Can I fly my drone on York County property?
6. Can I fly my drone at the Yorktown Beach?
7. Can I fly my drone from National Park Service Property?
8. Can I fly my drone over people?
9. Can I fly my drone at night?
10. How do I become a licensed drone pilot?

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1. What age can a child be left alone?
2. What is the definition of child abuse and neglect?
3. Are mandated reporters required to report suspicions of abuse or neglect within their family or outside of their work place?
4. What happens when a new report is received on an open referral?
5. What constitutes exercising reasonable diligence to locate a child or family named in a CPS report?
6. What constitutes the first meaningful contact?
7. Does the worker have to contact the non-custodial parent?
8. What information can be released in a founded investigation when there is an on-going investigation but no charges have been filed?
9. What is the difference between information in OASIS and the Central Registry?
10. What is the timeframe for someone to request an appeal for a founded investigation?
11. Does a report of a child not being in a car seat or properly restrained in a car meet a definition of child abuse or neglect?

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1. Am I eligible for assistance?
2. Can I apply for benefits at any Social Services Office?

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1. What is foster parenting (also known as "resource parent")?
2. What do resource parents do?
3. What qualities should resource families have?
4. What types of children are in foster care?
5. Can resource parents choose the children they will care for?
6. Are resource parents paid for taking care of foster children?

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1. How do I make estimated tax payments?
2. Do I need to file a Virginia Income Tax Return?
3. Can I get an extension?
4. Are federal forms available in the Commissioner of the Revenue Office?
5. What is the rate for Virginia individual income taxes?
6. Am I eligible to claim an age deduction?

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1. What is the Real Estate Tax rate?
2. What is the Personal Property Tax rate?
3. I just sold my car, now what?
4. I am active duty military, do I have to pay Personal Property Taxes?
5. Can I make payment arrangements?
6. What is the current rate of Personal Property Tax Relief?
7. Who do I make my checks payable to?
8. I have an escrow account with my Mortgage Company and received a bill, what should I do?
9. Is the mailing address on my tax bill correct?

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1. I wrote a statement about what happened. Why do I have to come to court?
2. Can I drop charges?
3. Do I need to meet with the prosecutor before court?
4. How do I get a protective order?
5. Do I need to come to court early? Will I be in court all day?
6. Is there a separate waiting area available when I have to appear in court?

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1. How can I get involved in the Virginia Cooperative Extension Master Gardener Program?
2. Where do I take a diseased plant or unidentified insect for diagnosis?
3. How can I be made aware of future events sponsored by the Virginia Cooperative Extension - York/Poquoson office?
4. Where can I find more information about horticulture?

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1. How can active duty military, their departments, and citizens residing overseas apply to vote?
2. Has the Voter Registrar location moved?
3. How can I apply for an absentee ballot?
4. When must I apply for an absentee ballot?
5. Can I vote absentee in Virginia?
6. What is a Party Primary?

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1. How can I apply for an absentee ballot?
2. When must I apply for an absentee ballot?
3. Can I vote absentee in Virginia?

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1. Who provides curbside trash collection in York County?
2. Who provides curbside recycling collection in York County?
3. What are the hours of operations for Waste Management?
4. How much does curbside garbage and recycling cost?
5. How much does it cost to bring trash or yard debris to Waste Management or the VPPSA facility?
6. Why didn't my trash get collected?
7. How does my trash get collected on a holiday?
8. May I put yard debris in my trash container?
9. How do I dispose of my trash when not collected?
10. My trash container is missing or damaged. What should I do?
11. Where can I dispose of paint?
12. What happens to the old computers I take to a collection event?
13. Can I put my tires out at the curb for pickup?
14. If I am a contractor bringing waste or yard debris from my residence, do I have to pay?
15. Why didn’t my recycling get picked up?
16. How do I request a trash and/or recycle container?
17. How do I schedule bulk pickup?
18. How do I discontinue trash service?
19. How do I get a second trash container? Is there a charge?
20. How do I get a second recycle container? Is there a charge?
21. What forms or payment are accepted to bring items to the dump? (For example: Cash, Check or Credit Card)
22. How do I get rid of my old television?
23. My propane tank is empty. What do I do with it?
24. How do I get rid of a mattress/box spring?
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