OverDrive’s web certificate provider, Let's Encrypt, is discontinuing support for Android operating systems (OS) 7.1.0 and earlier. Let’s Encrypt certificates are used to secure connections on many websites and apps, including those from OverDrive. With this update, beginning April 15, 2024, Android 7.1.1 will be the earliest supported Android OS for all OverDrive apps and websites, including Libby and Kanopy.
User Impact
After April 15, users with devices running Android OS 7.1.0 or earlier will be required to update their operating system or switch to another supported device to continue using OverDrive services. OverDrive's analytics show that usage on Android OS 7.1.0 and earlier has been declining and accounts for approximately 1.5% of all OverDrive users, with Libby users being the most impacted. Note that Google has also discontinued support for these earlier versions of the Android OS.
User messaging
Starting the week of March 25, impacted Libby users will see a message to update their OS or switch to another supported device to continue using the app. This message will include steps for how to use a setup code to easily copy their library cards, loans, holds, and tags to another device.
After April 15, impacted Kanopy users will see a message indicating that their OS is no longer compatible, with a prompt to update, if possible.
We apologize for the inconvenience this will have on users with impacted devices. This change is necessary to uphold OverDrive’s standards of security and patron privacy and our commitment to delivering a quality experience to all libraries and their users.